Catering Scotland

Company Profile: Die-Pat Catering Equipment Components

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Company Profile: Die-Pat Catering Equipment Components

October 21
20:07 2013

As the UK’s leading supplier of catering equipment spares and plumbing components for the foodservice industry, Die-Pat that blends a contemporary set-up with a traditional approach to customer service. Featuring a comprehensive stock list and an ultra-modern warehouse and ordering system, together with a good old-fashioned customer service philosophy, the Northampton-based firm has been supplying repair companies, equipment manufacturers, restaurants, coffee shops, caterers and food-processing plants for over four decades.

Aretta Hines, Die-Pat’s Marketing Manager, says the company’s strength lies in meeting the demands of the catering equipment replacement market: ‘Our first priority is to exceed the requirements of our customers,’ she says. ‘Without wanting to appear boastful, none of our competitors can hope to match our experience or stock lines. And being family-owned means there’s also a real, palpable friendly atmosphere within the firm. Because we treat our customers like we treat each other, they feel part of the equation every step of the way.’

However, good customer service is not their only attribute; Die-Pat also represents the best value and the largest stock list on the market.

With a computerised order process system linked to their 60,000 sq.ft energy-efficient warehouse and distribution centre, the company offers a next-day delivery service which accounts for 95% of all daily orders, as well as extensive after-sales support.

And because they buy in bulk, the savings are passed on directly to their customers: ‘If one of our clients urgently needs a part to enable them to continue with their work, it’s in our interest as much as theirs to get it to them within 24 hours, wherever they are based,’ explains Aretta.

And together with Die-Pat’s dedicated UK field sales team – including Craig McClure in Scotland (see sidebar) – the company serves the entire British Isles. That said, the management board is careful not to sit still for too long: ‘A move into selected European markets is a major aspect of our three-year plan,’ continues Aretta, ‘but we’re also developing our corporate social responsibility policies to help us be as efficient as we can.

‘By recycling our packaging and ink cartridges, reducing our waste and utilising environmentally friendly detergents, we’re embracing our CSR and making sure we pass the resulting savings onto our customers. And as an added bonus, we’re also working towards ISO Standards 9001 and 140001, both of which we aim to achieve within the next six months.’ The firm’s reputation is illustrated through the loyalty of some of their most valued clients:

‘We have unique relationships with some customers that have lasted 20 or 30 years,’ concludes Aretta. ‘And it’s that kind of trust and mutual respect that makes us what we are today.’

www.die-pat.co.uk

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Catering in Scotland profiles the UK’s market leader in the catering hardware market…

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