Catering Scotland

A Glasgow-based waste management firm is the latest leading Scottish resource management company to sign up to Scotland’s Resource Sector Commitment, it was announced today.

Patersons Waste Management Ltd has been recognised for its commitment to the national kite mark for quality customer service for the waste and resources sector.

The family-owned firm, with its growing skip-hire, recycling and bin collection business, has been recognised by Zero Waste Scotland at the annual RWM event in Birmingham for its provision of ‘high quality information to customers, clear and simple contracts and a single point of contact for advice on compliance with the Waste Scotland regulations.’

Revealing the news at the event, Andrew Dickson, Resource Sector Manager at Zero Waste Scotland said: ‘It’s terrific news that another leading Scottish resource management company has signed up to Scotland’s nationally recognised mark of excellent customer service.

‘Patersons’ contracts and communications are clear and informative and they offer engaging customer service, as shown by their own customer survey in 2013 and the feedback received by Zero Waste Scotland during the assessment.’

Mr Dickson added:  ‘Signing up to the commitment is an important indicator to customers that your company is striving for excellence, and I hope to see other organisations following suit.’

General manager at Patersons, Ian McArthur, commented: ‘We are delighted our work has been recognised by Zero Waste Scotland by becoming a signatory to the Resource Sector Commitment.

‘It reflects the importance we place on achieving a positive customer experience.’

A kite mark for resource management companies, Scotland’s Resource Sector Commitment requires signatories to demonstrate consistent standards for business waste collections and excellent customer service, including the promotion of resource efficiency to its customers.

Aimed at any organisation involved in providing waste or resource management services to commercial customers in Scotland, the commitment includes local authorities, private and third sector resource management businesses, and resource management associations and trade bodies.

 Visit www.zerowastescotland.org.uk for more information.